Customer Care

SHIPPING INFORMATION

SHIPPING SERVICE DELIVERY TIME COST TRACKING SIGNATURE ON DELIVERY
Express Courier for Domestic orders under $150 AUD. 
  • Metropolitan Areas: 1+ Business Days
  • Rural Areas:
    3 - 10 Business Days.
$8.00 AUD Full Tracking. Required.
DHL eCommerce for orders under $150 AUD.
  • 3 - 12 Business Days
$20.00 AUD Tracking Available.
Contact Customer Service for further information.
Required.

 

All orders over $150 are eligible for Free Shipping, and are sent using Express Courier for parcels within Australia, and DHL eCommerce for International purchases.

Orders received by 9am AEST on a business day, will be dispatched on that business day. Orders made on a Saturday, Sunday or a Public Holiday will be dispatched on the following business day. At peak times there may be delivery delays, during which our Customer Service will keep you informed.

Upon dispatch, Customer Service will notify you via email of shipment and any corresponding tracking information.

If you do not receive your order in the time frame specified, please contact us:
T: +61 3 9663 7684
E: hello@lucyfolk.com

Please note, international orders may be liable for import and/or customs duties. Lucy Folk Jewellery Pty Ltd cannot be held liable for these charges, and such they are the responsibility of the customer. 

REFUNDS + RETURNS POLICY

Lucy Folk Jewellery Pty Ltd are happy to offer an exchange or credit note for online orders, that are in original condition, with original tags attached. If the item has been worn we cannot process the item for exchange or credit note.

Customers must contact Lucy Folk Jewellery Pty Ltd by email within 14 days from the date of purchase in order to make a return for exchange or credit note.

In order to process your exchange or credit note, please email hello@lucyfolk.com with the following information:

  • Original Order Reference Number
  • Date of Purchase
  • Items to be returned for exchange or credit note
  • State the reason for return
  • State your preference of exchange or credit note

Returns must be sent via Express Post or Registered Post and directed to:

Lucy Folk Jewellery Pty Ltd
C/O: Yule House
Level 2, 309 Little Collins St.
Melbourne VIC 3000
Australia
PH: +61 3 9663 7684.

Please note, Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items).

Lucy Folk Jewellery Pty Ltd reserves the right to deny a return if it does not meet our returns policy.

If an item received is faulty, please contact hello@lucyfolk.com. Faulty items must be returned for assessment, and if deemed faulty, the customer will be offered a refund, exchange or credit note.

SIZE GUIDE

RINGS
UK / AUS I J K L M M 1/2 O
US 4 1/4 4 5/8 5 1/8 5 1/2 6 6 1/4 7
FR 47 3/4 49 50 51 3/4 52 1/8 - 55 1/4
MM 15.04 15.40 15.80 16.10 16.51 16.71 17.35
INCHES 0.592 0.606 0.622 0.634 0.650 0.658 0.683

 

TERMS + CONDITIONS

This agreement is a contract between the customer (‘you’) and Lucy Folk Jewellery Pty Ltd.

The terms and conditions under which you may purchase products from www.lucyfolk.com are set out below. Please read the following terms and conditions carefully before placing your order with Lucy Folk Jewellery Pty Ltd.

By completing the customer application process and using www.lucyfolk.com you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this agreement.

1) The Agreement

The entire agreement between you and Lucy Folk Jewellery Pty Ltd for the purchase of goods by you from Lucy Folk Jewellery Pty Ltd. is: (A) These conditions; and (B) the terms of the order.

The agreement exists between you and Lucy Folk Jewellery Pty Ltd once Lucy Folk Jewellery Pty Ltd receives and accepts an order. No obligation to sell or supply the good will arise until the order is received and accepted. Each order may be accepted by Lucy Folk Jewellery Pty Ltd at its absolute discretion. Each order is a separate agreement.

2) Purchase Orders and Delivery of Goods

You will place an order with Lucy Folk Jewellery Pty Ltd by selecting goods, entering your personal and payment details and pressing the ‘purchase’ button.

Anyone at the delivery address who receives the goods shall be presumed by Lucy Folk Jewellery Pty Ltd to be authorised to receive the goods on your behalf.

(A) To the Adult Person Who Placed the Order, or

If there is no-one at the delivery address at the time of delivery you will need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee. Deliveries will occur between 9am-6pm Monday to Friday. Exact times cannot be given.

(3) Risk and Title

Risk and title in the goods passes to you upon delivery of the goods to the delivery address.

Merchandise in saleable condition with all original tags attached may be exchanged for another size or for a store credit when accompanied by the original order receipt, an online return form and R.A number.

After 14 days sales are final. All sale items, phone orders and pre-orders are final. No price adjustments.

Returns must be made by Express Post (domestically) and Registered Post (internationally). Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items)

4) Price of Goods and Payment

The price you shall pay for the goods shall be the price specified on the website. You also agree to pay the delivery and handling fee including good and services tax (Australia only) which Lucy Folk Jewellery Pty Ltd is required to collect from you. You are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

(A) Payment Upon Placement of Order

You shall pay for the goods at the time you order. PayPal is accepted at Lucy Folk Jewellery Pty Ltd.

5) Packaging and Labelling of Goods

All goods sent out by Lucy Folk Jewellery Pty Ltd will be sent out in the most suitable packaging for the item/s purchased to ensure protection of the item. All care instructions should be followed strictly.

6) License

You are licensed to use the Lucy Folk Jewellery Pty Ltd website on your computer for your use in purchasing goods from Lucy Folk Jewellery Pty Ltd. You acknowledge that you are not permitted to make any other use of the Lucy Folk Jewellery Pty Ltd website.

7) Intellectual Property Rights

You acknowledge that Lucy Folk Jewellery Pty Ltd or its related corporations own or are licensed to use all intellectual property rights in Lucy Folk Jewellery Pty Ltd (including, but not limited to, any images, photographs or text which appears on the website). You agree that you will make no representation to the contrary, and that you must not use or copy Lucy Folk Australia in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.

You acknowledge that any trademarks or logos which appear on the Lucy Folk Jewellery Pty Ltd website are owned by or licensed to Lucy Folk Jewellery Pty Ltd, and that you must not do anything to prejudice the rights of the trade mark owner or licensee to such trademarks or logos.

8) Liability

To the extent permitted by law, you agree that any liability of Lucy Folk Jewellery Pty Ltd arising out of or in connection with any breach of any express of implied warranty or condition in respect of goods or services supplied to you through use of Lucy Folk Jewellery Pty Ltd will be limited to:

(A) If the condition relates to goods, the replacement of the goods or the supply of equivalent goods; and

(B) If the condition relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.

You agree that the entire risk arising out of installation, downloading, use or performance of Lucy Folk Jewellery Pty Ltd remains with you. To the extent permitted by law, you release and discharge Lucy Folk Jewellery Pty Ltd and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this agreement) arising out of or in connection with Lucy Folk Jewellery Pty Ltd or this agreement, including, without limitation, loss or damage caused by the negligence of Lucy Folk Jewellery Pty Ltd or its related corporations.

10) Notification of Changes

Lucy Folk Jewellery Pty Ltd may add to, delete, or otherwise change any of the terms of this agreement. Your use of the Lucy Folk Jewellery Pty Ltd service will constitute your deemed acceptance of such changes.

11) Privacy

For our privacy and policy statement, please see the Privacy Policy page.

PRIVACY POLICY

Lucy Folk Jewellery Pty Ltd

ABN: 89 163 769 211

1. Lucy Folk Jewellery Pty Ltd values your privacy

Lucy Folk Jewellery Pty Ltd is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ which has set clear standards and guidelines for the collection, access, storage and use of personal information which Lucy Folk Jewellery Pty Ltd may obtain during the course of our business operations. As defined in the the Privacy act 1988 (CTH), ‘Personal Information’ is information or an opinion, whether true or not, and whether recorded in a material form or not, about you or from which your identity can be reasonably ascertained.

Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of personal information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose information.

2. The information we collect

In order to provide you with services, we may ask for personal details such as your name, address, telephone number or e-mail address. Australian Privacy Laws requires Lucy Folk Jewellery Pty Ltd to collect your personal information directly from you if it is reasonable and practical to do so. Where we have collected personal information about you from another source, Lucy Folk Jewellery Pty Ltd will take reasonable steps to ensure that you are made aware of:

- Lucy Folk Jewellery Pty Ltd collection personal information about you and how you can contact Lucy Folk Jewellery Pty Ltd regarding the collection of such personal information;

- How you can gain access to the personal information collected;

- Why Lucy Folk Jewellery Pty Ltd collected the personal information;

- Who Lucy Folk Jewellery Pty Ltd would usually disclose such personal information to any law requiring Lucy Folk Jewellery Pty Ltd to collect personal information and the main consequences (if any) for not providing all or part of the personal information.

3. How that information is used

We do not use or share personal information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personal information to other organisations. However we may disclose personal information to our service providers who provide services in connection with our products and services.

4. Keeping information accurate and up to date

We take all reasonable steps to ensure that all personal information we hold is as accurate as is possible. You may contact us at any time and ask for its correction if you feel that the personal information we have about you is inaccurate or incomplete.

5. Keeping information secure

Lucy Folk Jewellery Pty Ltd takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store personal information in different ways, including in paper and electronic form. We use security procedures and technology to protect the personal information we hold. Access to and use of personal information within Lucy Folk Jewellery Pty Ltd is appropriately limited by us to prevent misuse or unlawful disclosure of that personal information by others.

6. Dealing with Lucy Folk Jewellery Pty Ltd online

We use cookies to enable us to identify you. Most browsers are initially set up to accept cookies. You can reset your browsers to refuse all cookies or to warn you before accepting cookies. If you have set your browsers to warn you before accepting cookies, you will receive the warning message with each cookie. We use cookies to help us improve our service to visitors to our site and to ensure that our site remains easy to navigate and useful to its visitors.

7. Links to other sites from our website

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

8. More information

More information about Privacy Law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au

9. Contacting Us

The Lucy Folk Jewellery Pty Ltd head office is located at Yule House – Level 2, 309 Little Collins Street Melbourne, 3000, VIC Australia.

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